There's an issue with the 7.0.1 email engine where if it loses its connection to AR Server (ARERR 90) it will throw NullPointerException java errors and never reconnect until you cycle the service. Also, every outgoing email processed after the initial NullPointerException error will have its Send Message value changed to "Error", essentially taking it out of the queue. Another nasty side effect is that the attachments associated with those messages are lost. So if you cycle the email engine and requeue those emails they won't have any shortcut attachments.
This was supposedly fixed in patch 7, but we're actually seeing it more on patch 7 in our dev environment than we saw on patch 5. Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Wednesday, July 02, 2008 6:47 PM To: [email protected] Subject: Re: Email Engine AR 7.0.1 ** Hi Kathy do you by any chance remember what parameters you changed for Java? We are getting the same problem, with the email crashing on a regular basis and throwing up lots of Java errors. If you need to see the errors let me know thanks in advance for any help shafqat Shafqat Ayaz "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.." --- On Wed, 7/2/08, Kathy Morris <[EMAIL PROTECTED]> wrote: From: Kathy Morris <[EMAIL PROTECTED]> Subject: Re: Email Engine AR 7.0.1 To: [email protected] Date: Wednesday, July 2, 2008, 8:41 PM ** I remember having an issue where I had to change the parameters on the Java. How did you fix the issue when the incoming emails crashed the server in 7.0.1? -----Original Message----- From: Axton <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 2 Jul 2008 12:35 pm Subject: Re: Email Engine AR 7.0.1 I've had similar issues where certain incoming messages would cause the email engine to crash (7.0.1 p1). Axton Grams On Wed, Jul 2, 2008 at 3:20 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** Just a wild thought here: I wonder if it's really a problem with the > memory used by Java being maxed out. Perhaps your system logs might show > whether that's the case? > > Rick > > On Wed, Jul 2, 2008 at 12:09 PM, Kathy Morris <[EMAIL PROTECTED]> > wrote: >> >> ** Hello All, >> >> We have been having trouble with the Email Engine. It was stopping every >> 3 days, now it's every couple of hours. Is there a Remedy bug that is >> preventing the email engine from working properly? >> ________________________________ >> Get the Moviefone Toolbar. Showtimes, theaters, movie news, & more! >> __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" >> html___ > > __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" ________________________________ Get the Moviefone Toolbar <http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp0005000000001 1> . Showtimes, theaters, movie news, & more! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ************************************************************************* The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. ************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
