We are also facing the same issue with the email engine. Incoming suddenly stops working and we have to restart email engine services to make it work again. We are using MAPI protocol for incoming , now BMC is suggesting to change protocol to IMAP4 , just to check if that solves problem . Anyone using IMAP4 and having the same issue ?
-Karthick ________________________________ From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of Ankur Gulati [EMAIL PROTECTED] Sent: Thursday, July 03, 2008 9:31 PM To: [email protected] Subject: Re: Email Engine AR 7.0.1 ** We too are facing the same issue, we are on patch 5. All we do right now is cycle the server when email engine takes it down -- Ankur ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Thursday, July 03, 2008 7:23 PM To: [email protected] Subject: Re: Email Engine AR 7.0.1 ** There’s an issue with the 7.0.1 email engine where if it loses its connection to AR Server (ARERR 90) it will throw NullPointerException java errors and never reconnect until you cycle the service. Also, every outgoing email processed after the initial NullPointerException error will have its Send Message value changed to “Error”, essentially taking it out of the queue. Another nasty side effect is that the attachments associated with those messages are lost. So if you cycle the email engine and requeue those emails they won’t have any shortcut attachments. This was supposedly fixed in patch 7, but we’re actually seeing it more on patch 7 in our dev environment than we saw on patch 5. Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Wednesday, July 02, 2008 6:47 PM To: [email protected] Subject: Re: Email Engine AR 7.0.1 ** Hi Kathy do you by any chance remember what parameters you changed for Java? We are getting the same problem, with the email crashing on a regular basis and throwing up lots of Java errors. If you need to see the errors let me know thanks in advance for any help shafqat Shafqat Ayaz "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.." --- On Wed, 7/2/08, Kathy Morris <[EMAIL PROTECTED]> wrote: From: Kathy Morris <[EMAIL PROTECTED]> Subject: Re: Email Engine AR 7.0.1 To: [email protected] Date: Wednesday, July 2, 2008, 8:41 PM ** I remember having an issue where I had to change the parameters on the Java. How did you fix the issue when the incoming emails crashed the server in 7.0.1? -----Original Message----- From: Axton <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 2 Jul 2008 12:35 pm Subject: Re: Email Engine AR 7.0.1 I've had similar issues where certain incoming messages would cause the email engine to crash (7.0.1 p1). Axton Grams On Wed, Jul 2, 2008 at 3:20 PM, Rick Cook <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: > ** Just a wild thought here: I wonder if it's really a problem with the > memory used by Java being maxed out. Perhaps your system logs might show > whether that's the case? > > Rick > > On Wed, Jul 2, 2008 at 12:09 PM, Kathy Morris <[EMAIL > PROTECTED]<mailto:[EMAIL PROTECTED]>> > wrote: >> >> ** Hello All, >> >> We have been having trouble with the Email Engine. It was stopping every >> 3 days, now it's every couple of hours. Is there a Remedy bug that is >> preventing the email engine from working properly? >> ________________________________ >> Get the Moviefone Toolbar. 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