We too are facing the same issue, we are on patch 5. All we do right now
is cycle the server when email engine takes it down
--
Ankur
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Thursday, July 03, 2008 7:23 PM
To: [email protected]
Subject: Re: Email Engine AR 7.0.1
**
There's an issue with the 7.0.1 email engine where if it loses
its connection to AR Server (ARERR 90) it will throw
NullPointerException java errors and never reconnect until you cycle the
service. Also, every outgoing email processed after the initial
NullPointerException error will have its Send Message value changed to
"Error", essentially taking it out of the queue. Another nasty side
effect is that the attachments associated with those messages are lost.
So if you cycle the email engine and requeue those emails they won't
have any shortcut attachments.
This was supposedly fixed in patch 7, but we're actually seeing
it more on patch 7 in our dev environment than we saw on patch 5.
Chad Hall
(501) 342-2650
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: Wednesday, July 02, 2008 6:47 PM
To: [email protected]
Subject: Re: Email Engine AR 7.0.1
**
Hi Kathy
do you by any chance remember what parameters you changed for Java?
We are getting the same problem, with the email crashing on a regular
basis and throwing up lots of Java errors. If you need to see the
errors let me know
thanks in advance for any help
shafqat
Shafqat Ayaz
"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh
Uncontrollably, And Never Regret anything that made you Smile.."
--- On Wed, 7/2/08, Kathy Morris <[EMAIL PROTECTED]> wrote:
From: Kathy Morris <[EMAIL PROTECTED]>
Subject: Re: Email Engine AR 7.0.1
To: [email protected]
Date: Wednesday, July 2, 2008, 8:41 PM
** I remember having an issue where I had to change the parameters on
the Java.
How did you fix the issue when the incoming emails crashed the server in
7.0.1?
-----Original Message-----
From: Axton <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wed, 2 Jul 2008 12:35 pm
Subject: Re: Email Engine AR 7.0.1
I've had similar issues where certain incoming messages would cause
the email engine to crash (7.0.1 p1).
Axton Grams
On Wed, Jul 2, 2008 at 3:20 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** Just a wild thought here: I wonder if it's really a problem with
the
> memory used by Java being maxed out. Perhaps your system logs might
show
> whether that's the case?
>
> Rick
>
> On Wed, Jul 2, 2008 at 12:09 PM, Kathy Morris <[EMAIL PROTECTED]>
> wrote:
>>
>> ** Hello All,
>>
>> We have been having trouble with the Email Engine. It was stopping
every
>> 3 days, now it's every couple of hours. Is there a Remedy bug that
is
>> preventing the email engine from working properly?
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