The incident audit log carries the sla escalations as well. Hope that's what you're looking for.
-----Original Message----- From: T. Dee <[EMAIL PROTECTED]> Sent: Monday, July 14, 2008 4:18 PM To: [email protected] <[email protected]> Subject: Question: SLA - Emails / Audit Log I have my SLAs setup and they are working. Emails are going out, no problem. However, i'm not sure if there is a place that audits the SLA Escalation Emails that go out. I have looked in the Audit Log on Incident, but it does not store SLA Escalation Emails there. Is there a place that keeps an audit of these emails? Thanks! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
