Thanks Chris. The problem is they are not appearing. However, these are "custom" notifications. I'm not sure how to get them to appear in the Audit Log. I know the SLAs are working because if I go into AR System Email Messages I see them being "sent".
T. On 7/15/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > T - > > From the vertical navigation bar on the ticket: Functions, View Audit > Log. When the dialog opens click the "Notification Audits" tab. You > should see the Service Level notification audits there. > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Monday, July 14, 2008 5:19 PM > To: [email protected] > Subject: Question: SLA - Emails / Audit Log > > I have my SLAs setup and they are working. Emails are going out, no > problem. > > However, i'm not sure if there is a place that audits the SLA > Escalation Emails that go out. I have looked in the Audit Log on > Incident, but it does not store SLA Escalation Emails there. > > Is there a place that keeps an audit of these emails? > > Thanks! > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
