T - >From the vertical navigation bar on the ticket: Functions, View Audit Log. When the dialog opens click the "Notification Audits" tab. You should see the Service Level notification audits there.
This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, July 14, 2008 5:19 PM To: arslist@ARSLIST.ORG Subject: Question: SLA - Emails / Audit Log I have my SLAs setup and they are working. Emails are going out, no problem. However, i'm not sure if there is a place that audits the SLA Escalation Emails that go out. I have looked in the Audit Log on Incident, but it does not store SLA Escalation Emails there. Is there a place that keeps an audit of these emails? Thanks! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
