We're currently running ARS 6.x and Helpdesk 4.x. We looked at upgrading Remedy, but the costs are just too high. In the meantime we've been looking at replacing it with something else, even looking at Service Desk Express (formerly Magic).
Unfortunately our maintenance is due soon. My salesperson says that if we don't renew maintenance we would have to remove all Remedy licenses. That sounds more like a software subscription, not a maintenance contract. Obviously I have not looked at our license agreement, but in general, if you do not renew maintenance, is it true you have to stop using Remedy completely? Or, can you continue to use the licenses you've purchased, just without support and software updates? Thanks, James _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
