James, Unless something has changed since the last time I was involved in licensing issues, you don't have to stop using the server. Now, again, this might have changed, but my instinct tells me that a sales person is trying to squeeze you for money. Now I know that if you wanted to start up your account again you would have to pay all the back support costs or buy new depends on how long you went without support. I would enquire from a non commission based individual.
Again, my information might be out of date. Brian On Mon, Jul 28, 2008 at 11:59 AM, James Pifer <[EMAIL PROTECTED]> wrote: > We're currently running ARS 6.x and Helpdesk 4.x. We looked at upgrading > Remedy, but the costs are just too high. In the meantime we've been > looking at replacing it with something else, even looking at Service > Desk Express (formerly Magic). > > Unfortunately our maintenance is due soon. My salesperson says that if > we don't renew maintenance we would have to remove all Remedy licenses. > That sounds more like a software subscription, not a maintenance > contract. > > Obviously I have not looked at our license agreement, but in general, if > you do not renew maintenance, is it true you have to stop using Remedy > completely? Or, can you continue to use the licenses you've purchased, > just without support and software updates? > > Thanks, > James > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
