about whether you have to remove your licenses/server - read your EULA and your purchasing contract. Here is a link to the standard BMC EULA - http://arswiki.org/wiki/BMC's_EULA
Why do you say it will cost too much to move to version 7? If you have been paying support you are entitled to the software. With patch 9005 BMC has provided the tools to migrate your foundation and transaction data. Am I missing something?
Kelly Deaver
(Yes, I work for BMC. This post reflects the opinions of the poster and not the offical opinion of BMC)
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Subject: Re: Licensing Question
From: Rick Cook <[EMAIL PROTECTED]>
Date: Mon, July 28, 2008 1:18 pm
To: [email protected]
**Well, technically, software licenses have, over the past few years, morphed from defining purchasing to de facto leasing. The licensing agreement contains the terms under which the customer may use the software, and that includes clauses for licensing and costs. So what your salesperson said technically is true. However, realistically, I would think that a salesperson would explore the other options at his/her disposal, and should work with you on a transition - one of which might be pro-rated licenses to carry you through whatever transition time you need.__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Figure out what you want to do, then see what your options are.
Rick
On Mon, Jul 28, 2008 at 10:59 AM, James Pifer <[EMAIL PROTECTED]> wrote:
We're currently running ARS 6.x and Helpdesk 4.x. We looked at upgrading
Remedy, but the costs are just too high. In the meantime we've been
looking at replacing it with something else, even looking at Service
Desk Express (formerly Magic).
Unfortunately our maintenance is due soon. My salesperson says that if
we don't renew maintenance we would have to remove all Remedy licenses.
That sounds more like a software subscription, not a maintenance
contract.
Obviously I have not looked at our license agreement, but in general, if
you do not renew maintenance, is it true you have to stop using Remedy
completely? Or, can you continue to use the licenses you've purchased,
just without support and software updates?
Thanks,
James
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