Well, technically, software licenses have, over the past few years, morphed from defining purchasing to de facto leasing. The licensing agreement contains the terms under which the customer may use the software, and that includes clauses for licensing and costs. So what your salesperson said technically is true. However, realistically, I would think that a salesperson would explore the other options at his/her disposal, and should work with you on a transition - one of which might be pro-rated licenses to carry you through whatever transition time you need.
Figure out what you want to do, then see what your options are. Rick On Mon, Jul 28, 2008 at 10:59 AM, James Pifer <[EMAIL PROTECTED]> wrote: > We're currently running ARS 6.x and Helpdesk 4.x. We looked at upgrading > Remedy, but the costs are just too high. In the meantime we've been > looking at replacing it with something else, even looking at Service > Desk Express (formerly Magic). > > Unfortunately our maintenance is due soon. My salesperson says that if > we don't renew maintenance we would have to remove all Remedy licenses. > That sounds more like a software subscription, not a maintenance > contract. > > Obviously I have not looked at our license agreement, but in general, if > you do not renew maintenance, is it true you have to stop using Remedy > completely? Or, can you continue to use the licenses you've purchased, > just without support and software updates? > > Thanks, > James > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
