From: "Tortolero, Joseph" <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, August 4, 2008 12:24:44 PM
Subject: Re: "You do not have write license" woes
**
I have seen this as well and EMS and BMC have not been able to help either
Thank you,
-j
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Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363
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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:21 PM
To: [email protected]
Subject: "You do not have write license" woes
I have a variety of users who are experiencing a weird error.
Occasionally the server acts as if their license has disappeared when trying to save an Incident in ITSM 7.03. They will be working fine one minute and then they will get the long series of errors that says...
"You do not have application write license (ARERR 9850). You do not have write access to field...." followed by every field on the Incident form.
The irritating thing is the user HAS a license. This affects both fixed license and floating license users. Removing/re-adding their licenses does not fix the problem. The only consistent way to fix this is to delete the user and re-create them - and even THEN it is not 100% curable.
I have checked the following:
1.) Box has AR Server license
2.) Box has adequate Application licenses, AR User licenses, etc.
3.) User is configured properly
4.) User is not doing something stupid.
BMC Support has been unable to assist in this issue - it's been going on for months. Has anyone else run into this? I don't even know how to troubleshoot what is going on really since all of the app/workflow/api stuff seems to be correct.
William Rentfrow, Principal Consultant
C 701-306-6157
O 952-432-0227
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