It's almost like the user cache is getting corrupted or something, user_x table.
You might do a select from user_x for those users while they're having issues and seeing what it says their license types are. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 12:06 PM To: [email protected] Subject: Re: "You do not have write license" woes No - not that I know of...but even then it doesn't matter because if I delete/re-add the user I have the same thing happen. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 04, 2008 12:03 PM To: [email protected] Subject: Re: "You do not have write license" woes ** By any chance do you guys have dual network cards? I have seen cases where the license gets invalid after a restart, because the system reads the Host ID from the wrong network card.. Joe ----- Original Message ---- From: "Tortolero, Joseph" <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, August 4, 2008 12:24:44 PM Subject: Re: "You do not have write license" woes ** I have seen this as well and EMS and BMC have not been able to help either Thank you, -j Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> [cid:[email protected]] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 12:21 PM To: [email protected] Subject: "You do not have write license" woes I have a variety of users who are experiencing a weird error. Occasionally the server acts as if their license has disappeared when trying to save an Incident in ITSM 7.03. They will be working fine one minute and then they will get the long series of errors that says... "You do not have application write license (ARERR 9850). You do not have write access to field...." followed by every field on the Incident form. The irritating thing is the user HAS a license. This affects both fixed license and floating license users. Removing/re-adding their licenses does not fix the problem. The only consistent way to fix this is to delete the user and re-create them - and even THEN it is not 100% curable. I have checked the following: 1.) Box has AR Server license 2.) Box has adequate Application licenses, AR User licenses, etc. 3.) User is configured properly 4.) User is not doing something stupid. BMC Support has been unable to assist in this issue - it's been going on for months. Has anyone else run into this? I don't even know how to troubleshoot what is going on really since all of the app/workflow/api stuff seems to be correct. William Rentfrow, Principal Consultant [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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