Our Install script won't help you as it has our path and server info in
it.  You can record you own by doing the following  (Note quick and
dirty typing, full instructions are in the White Paper)
 
make a temporary directory on your PC to hold the files  (i.e.
C:\Temp\Remedy)   
copy the User install program to the temp directory   
run the install telling it to record the actions  (
C:\Temp\Remedy\User.exe -r -f1C:\Temp\Remedy\User7.iss
-f2C:\Temp\Remedy\User_Install.log )   
    Again no spaces between the -f1 and the install script path (the
same with the -f2 and the log file path) and I recommend no spaces in
the path.
 
Fred


________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ramy S. Ayoub
Sent: Monday, August 04, 2008 11:03 AM
To: [email protected]
Subject: Re: Silent Installation


Fred ,
 
Can i have the script command ?
 
Ramy


On Mon, Aug 4, 2008 at 5:33 PM, Grooms, Frederick W
<[EMAIL PROTECTED]> wrote:


          
        This is the way we have had our Desktop (Microsoft SMS) team
push the client.  One thing we did was to have the script copy the
install to the user's local machine and run it from there.
         
        The command line was:
           C:\Temp\Remedy\User.exe -s -SMS -f1C:\Temp\Remedy\User7.iss
-f2C:\Temp\Remedy\User_Install.log
         
        I did some searching on the InstallShield site and found the SMS
parameter.  That parameter tells the install to keep network connections
open until the install has finished.  When installing it from a local
drive it is not really needed (We had added it before we decided to have
the install copy the files to the user's local drive).  Also there can
be no spaces between the -f1 and the install script path (the same with
the -f2 and the log file path).
         
        Also you need to make sure the install is run under a user's
login that has administrator rights on the PC, and then give the user
who will be running Remedy full rights to the Home Directory.
         
        Fred
        
        
________________________________

        
        From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ramy S. Ayoub
        
        Sent: Monday, August 04, 2008 9:18 AM
        To: [email protected]
        Subject: Re: Silent Installation
        
        
        
        Hi Fred ,
         
        The Desktop Team tired with this switches , basically after the
installation is done without any errors ,but the User Tool still not
installed 
        
        Ramy
        
        On Mon, Aug 4, 2008 at 5:07 PM, Grooms, Frederick W
<[EMAIL PROTECTED]> wrote:
        

                  
                Yes 
                 
                BMC has a white paper on creating a silent install
script (Silent Install of Remedy User.pdf) that will give you the
command line parameters.  It is basically the standard Install Shield
parameters.  Note: There is a typo on page 8 (creating an uninstall
script. The table says -s when it should say -r)
                 
                Fred

________________________________

                From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ramy S. Ayoub
                Sent: Monday, August 04, 2008 4:20 AM
                To: [email protected]
                Subject: Silent Installation
                
                
                
                Hi All ,
                 

                There is any Silent Installation for Remedy User version
7.x

                 

                Regards

                Ramy Ayoub 

         



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