Hi Jham and Fred , Issue has been resolved by copying the files (,iss and .exe) in Temp folder and run command line for installation , it seems that the Microsoft SMS doesn't support such installation.
Regards and Thanks , Ramy Ayoub Vodafone On Tue, Aug 5, 2008 at 10:02 AM, Ramy S. Ayoub <[EMAIL PROTECTED]> wrote: > > > ---------- Forwarded message ---------- > From: jham36 <[EMAIL PROTECTED]> > Date: Mon, Aug 4, 2008 at 9:27 PM > Subject: Re: Silent Installation > To: [email protected] > > > I had some problems in doing this silent install. I needed to have > two answer files. One for an upgrade and one for a new install. I > was able to work with this, but I came across another problem. I > needed two more answer files. One for a new install on a machine that > was going to need a reboot after install and another for an upgrade > that was going to need a reboot after install. That's 4 total answer > files. > There was no way for me to tell which machines would need a reboot > before the install failed. I would get error code 3 missing > information if I used the wrong answer file. > This became too difficult to manage and automate. > We use BMC Conuration Management to do software installs. I created a > custom package and manually added in all the files and registry keys. > I also created a separate install for the Crystal reports viewer that > had a convenient msi file and attached that install to the User Tool > install through policy manager. > > James > > On Aug 4, 12:02 pm, "Ramy S. Ayoub" <[EMAIL PROTECTED]> wrote: > > Fred , > > > > Can i have the script command ? > > > > Ramy > > > > On Mon, Aug 4, 2008 at 5:33 PM, Grooms, Frederick W < > > > > > > > > > > > > [EMAIL PROTECTED]> wrote: > > > ** This is the way we have had our Desktop (Microsoft SMS) team push > the > > > client. One thing we did was to have the script copy the install to > the > > > user's local machine and run it from there. > > > > > The command line was: > > > C:\Temp\Remedy\User.exe -s -SMS -f1C:\Temp\Remedy\User7.iss > > > -f2C:\Temp\Remedy\User_Install.log > > > > > I did some searching on the InstallShield site and found the SMS > > > parameter. That parameter tells the install to keep network > connections > > > open until the install has finished. When installing it from a local > drive > > > it is not really needed (We had added it before we decided to have the > > > install copy the files to the user's local drive). Also there can be > no > > > spaces between the -f1 and the install script path (the same with the > -f2 > > > and the log file path). > > > > > Also you need to make sure the install is run under a user's login that > has > > > administrator rights on the PC, and then give the user who will be > running > > > Remedy full rights to the Home Directory. > > > > > Fred > > > > > ------------------------------ > > > *From:* Action Request System discussion list(ARSList) [mailto: > > > [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub > > > *Sent:* Monday, August 04, 2008 9:18 AM > > > *To:* [EMAIL PROTECTED] > > > *Subject:* Re: Silent Installation > > > > > Hi Fred , > > > > > The Desktop Team tired with this switches , basically after the > > > installation is done without any errors ,but the User Tool still not > > > installed > > > Ramy > > > On Mon, Aug 4, 2008 at 5:07 PM, Grooms, Frederick W < > > > [EMAIL PROTECTED]> wrote: > > > > >> Yes > > > > >> BMC has a white paper on creating a silent install script (Silent > Install > > >> of Remedy User.pdf) that will give you the command line parameters. > It is > > >> basically the standard Install Shield parameters. Note: There is a > typo on > > >> page 8 (creating an uninstall script. The table says -s when it should > say > > >> -r) > > > > >> Fred > > > > >> ------------------------------ > > >> *From:* Action Request System discussion list(ARSList) [mailto: > > >> [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub > > >> *Sent:* Monday, August 04, 2008 4:20 AM > > >> *To:* [EMAIL PROTECTED] > > >> *Subject:* Silent Installation > > > > >> Hi All , > > > > >> There is any Silent Installation for Remedy User version 7.x > > > > >> Regards > > > > >> Ramy Ayoub > > > > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > > html___ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
