Gary,
I believe this is an application preference, set at the
individual user level or in a system default, in AR 7.x. Set "After Form
Save" to "Reopen in current". I think that will do it.
--- J.T. Shyman
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: [email protected]
Subject: Opening same ticket after submit
I've always used an active link to open the ticket just after submission. I
was just checking to make sure there isn't an option somewhere that will do
this automatically, like a configuration option or server setting that says
to reopen ticket after created.
Am I stuck using an AL?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
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