Thanks to all who replied. I thought there was a preference, unfortunately it is a user preference, unless I just cannot find where I can set it on the server level.
Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, August 06, 2008 9:46 AM To: [email protected] Subject: Re: Opening same ticket after submit Gary, I believe this is an application preference, set at the individual user level or in a system default, in AR 7.x. Set "After Form Save" to "Reopen in current". I think that will do it. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, August 06, 2008 10:41 AM To: [email protected] Subject: Opening same ticket after submit I've always used an active link to open the ticket just after submission. I was just checking to make sure there isn't an option somewhere that will do this automatically, like a configuration option or server setting that says to reopen ticket after created. Am I stuck using an AL? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
