There is a system preference and it is on the form ctm:cfg:-ApplicationPreferences. If you want to look it up in the user form it is application preferences. Search for the system default record and you can change any application you have installed. It is on the left hand side of the screen called after new save under the form label. You can change it to reopen in current.
Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, August 06, 2008 10:50 AM To: [email protected] Subject: Re: Opening same ticket after submit ** Thanks to all who replied. I thought there was a preference, unfortunately it is a user preference, unless I just cannot find where I can set it on the server level. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, August 06, 2008 9:46 AM To: [email protected] Subject: Re: Opening same ticket after submit Gary, I believe this is an application preference, set at the individual user level or in a system default, in AR 7.x. Set "After Form Save" to "Reopen in current". I think that will do it. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, August 06, 2008 10:41 AM To: [email protected] Subject: Opening same ticket after submit I've always used an active link to open the ticket just after submission. I was just checking to make sure there isn't an option somewhere that will do this automatically, like a configuration option or server setting that says to reopen ticket after created. Am I stuck using an AL? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_____Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
