Gary, I actually had to do this in my current environment so I performed a mass update, and then created a filter to mark this flag for all new users going forward.
-----Original Message----- From: Gary Opela (Corporate) <[EMAIL PROTECTED]> Sent: Wednesday, August 06, 2008 10:47 AM To: [email protected] <[email protected]> Subject: Re: Opening same ticket after submit Thanks to all who replied. I thought there was a preference, unfortunately it is a user preference, unless I just cannot find where I can set it on the server level. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, August 06, 2008 9:46 AM To: [email protected] Subject: Re: Opening same ticket after submit Gary, I believe this is an application preference, set at the individual user level or in a system default, in AR 7.x. Set "After Form Save" to "Reopen in current". I think that will do it. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, August 06, 2008 10:41 AM To: [email protected] Subject: Opening same ticket after submit I've always used an active link to open the ticket just after submission. I was just checking to make sure there isn't an option somewhere that will do this automatically, like a configuration option or server setting that says to reopen ticket after created. Am I stuck using an AL? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
