What about looking in the arfork.log. That is where external commands are logged to.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, August 22, 2008 4:36 PM To: [email protected] Subject: Re: Importing file using Run Process using escalation That was one of the first things I did to debug, and it had no errors, this is the only message I got Checking SOT:ImportCompData (enabled) : going to fire in 604470 seconds on +SOT:TotalStorage Productivity Center Staging Form ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Friday, August 22, 2008 4:28 PM To: [email protected] Subject: Re: Importing file using Run Process using escalation Have you looked at the escalation log? What does it say when this error occurs? Leonard ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, August 22, 2008 2:11 PM To: [email protected] Subject: Re: Importing file using Run Process using escalation Leonard, I tried that and got the same thing, My problem is that on one line it says no error, but the previous one says there is a failure Fri Aug 22 16:05:59 2008 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri Aug 22 16:05:59 2008 No error : $PROCESS$ F:\ImportCompFile.bat any other suggestions would be appreciated Thanks ! ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Friday, August 22, 2008 3:53 PM To: [email protected] Subject: Re: Importing file using Run Process using escalation Run from an escalation, wouldn't the syntax just be: $PROCESS$ F:\xxxxx\xxxxx\xxxxx\ImportCompFile.bat Leonard Neely ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, August 22, 2008 1:29 PM To: [email protected] Subject: Importing file using Run Process using escalation Hi everyone, Has anyone had any issues trying to import a bat file using a run process in a escalation ? We currently run a windows environment and use remedy v7.0.1 This is the run process I am using $PROCESS$ @xxxxx: F:\xxxxx\xxxxx\xxxxx\ImportCompFile.bat This is the error I get on the log: Fri Aug 22 15:17:00 2008 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri Aug 22 15:17:00 2008 No error : $PROCESS$ @xxxxx : F:\xxxxx\xxxxx\xxxxx\ImportCompFile.bat I can run the batch file from the server and it imports the file into Remedy, but when I try to run the batch through a run process it seems To do nothing Thanks ! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
