Hi, Have a look at the latest Data Management tool. I think it is patch 9005. The Data Wizard has a feature that will update all the necessary forms for updating certain field values. Login ID and Person Nmae are a couple that come to mind. Regards Supreet Gill
--- On Thu, 8/28/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > From: Lammey, Peter A. <[EMAIL PROTECTED]> > Subject: Re: Changing username and name in ARS - Need advice > To: arslist@ARSLIST.ORG > Date: Thursday, August 28, 2008, 1:12 PM > You are not the first one to find out this glaring issue. > Our Login IDs are based on our Corporate network IDs which > are based on the names of people as well so when names > change so do our login IDs. This of course creates issues > if you SAP (or other HR system) integration uses the Login > ID or Corporate Network ID as the key for the feed then this > will break on a name change so you have to use some other > unique identifier for your integration. > > You need to account for not just CTM:People and User but > also a number of other CTM Support forms and any of the key > ITSM forms such as HPD:Help Desk, CHG:Infrastructure Change, > TMS:Task, and PBM:Problem Investigation. > > Not to mention that that person or people that have their > named changed might have CIs associated to them so you need > to update their name in AST:AssetPeople. > > Many times people asked why Remedy never has this process > setup but I am guessing they never really thought of this as > a design flaw. > We do have other systems here that do not account for name > changes very well so I am not too shocked. > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jim Coryat > Sent: Thursday, August 28, 2008 12:46 PM > To: arslist@ARSLIST.ORG > Subject: Changing username and name in ARS - Need advice > > ** > > We are running ARS 7.1, with the ITSM suite version 7.0.01. > We have implementing an identity management solution and as > part of that we need to handle changing usernames and their > full names through automation. Currently we have a process > that imports the user data from SAP and inserts, updates, > deletes the corresponding user in Remedy. We utilize LDAP > for authentication so password management is not an issue. > On an initial query I found ~26 forms that look to be of > interest that may need to be updated. I excluded log files > due to the fact that it is history and wanted to avoid > changing history. Asking BMC support why their application > does not do this out of the box, I basically got the blank > stare and "It functions as designed". How do you > handle username and name changes for users without breaking > the relationships created in the ITSM suite? I find it hard > to believe I am the first to come across this. > > Thank you for any advice you can spare, > > Jim Coryat > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" html___ > ________________________________ > Please consider the environment before printing this > e-mail. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
