Hi, I have used this LoginConv utility by RRR. It works perfect and is easy to use.
Best regards Janne -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: den 29 augusti 2008 09:36 To: arslist@ARSLIST.ORG Subject: Re: Changing username and name in ARS - Need advice Hi, I have a free utility called RRR|LoginConv that performs this task automatically. It goes through all fields in all forms and performs an merge update on all fields with an exact match. The input is a conversion file in with old = new login names: miz = miml03 louise = loan02 old = new You have to look out for merge-filters. They may need to be disabled in advance. It handles diary-fields and status-history as well. Download at: https://www.rrr.se/cgi/tools/main#rrrLoginConv Sample call: rrrLoginConv server Demo "" conv.lst ALLFORMS -maxlength 254 -logfile conv.log Best Regards - Misi, RRR AB, http://rrr.se > Hi, > Have a look at the latest Data Management tool. I think it is patch 9005. > The Data Wizard has a feature that will update all the necessary forms for > updating certain field values. Login ID and Person Nmae are a couple that > come to mind. > Regards > Supreet Gill > > > > --- On Thu, 8/28/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > >> From: Lammey, Peter A. <[EMAIL PROTECTED]> >> Subject: Re: Changing username and name in ARS - Need advice >> To: arslist@ARSLIST.ORG >> Date: Thursday, August 28, 2008, 1:12 PM >> You are not the first one to find out this glaring issue. >> Our Login IDs are based on our Corporate network IDs which >> are based on the names of people as well so when names >> change so do our login IDs. This of course creates issues >> if you SAP (or other HR system) integration uses the Login >> ID or Corporate Network ID as the key for the feed then this >> will break on a name change so you have to use some other >> unique identifier for your integration. >> >> You need to account for not just CTM:People and User but >> also a number of other CTM Support forms and any of the key >> ITSM forms such as HPD:Help Desk, CHG:Infrastructure Change, >> TMS:Task, and PBM:Problem Investigation. >> >> Not to mention that that person or people that have their >> named changed might have CIs associated to them so you need >> to update their name in AST:AssetPeople. >> >> Many times people asked why Remedy never has this process >> setup but I am guessing they never really thought of this as >> a design flaw. >> We do have other systems here that do not account for name >> changes very well so I am not too shocked. >> >> >> Thanks >> Peter Lammey >> ESPN MIT Technical Services & Applications Management >> 860-766-4761 >> >> >> >> ________________________________ >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Jim Coryat >> Sent: Thursday, August 28, 2008 12:46 PM >> To: arslist@ARSLIST.ORG >> Subject: Changing username and name in ARS - Need advice >> >> ** >> >> We are running ARS 7.1, with the ITSM suite version 7.0.01. >> We have implementing an identity management solution and as >> part of that we need to handle changing usernames and their >> full names through automation. Currently we have a process >> that imports the user data from SAP and inserts, updates, >> deletes the corresponding user in Remedy. We utilize LDAP >> for authentication so password management is not an issue. >> On an initial query I found ~26 forms that look to be of >> interest that may need to be updated. I excluded log files >> due to the fact that it is history and wanted to avoid >> changing history. Asking BMC support why their application >> does not do this out of the box, I basically got the blank >> stare and "It functions as designed". How do you >> handle username and name changes for users without breaking >> the relationships created in the ITSM suite? I find it hard >> to believe I am the first to come across this. >> >> Thank you for any advice you can spare, >> >> Jim Coryat >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where >> the Answers Are" html___ >> ________________________________ >> Please consider the environment before printing this >> e-mail. >> >> ________________________________________________________________________ _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where >> the Answers Are" > > > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
