Some excellent suggestions everyone! Thank you for your input. Now I get the task of looking through each one and see if I have a fit into my project...
~Jim -----Original Message----- From: Peter Romain [mailto:[EMAIL PROTECTED] Sent: Friday, August 29, 2008 2:32 AM Subject: Re: Changing username and name in ARS - Need advice The BMC Data Management Tool (Patch 9005) includes the ability to change a person's name and login id. You could run it against your system to get a count of records in the affected forms to help confirm your analysis. The tool uses a wizard to make the changes one at a time. I don't know how easy it would be to include it in your automation. Cheers Peter > We are running ARS 7.1, with the ITSM suite version 7.0.01. We have > implementing an identity management solution and as part of that we need > to handle changing usernames and their full names through automation. > Currently we have a process that imports the user data from SAP and > inserts, updates, deletes the corresponding user in Remedy. We utilize > LDAP for authentication so password management is not an issue. On an > initial query I found ~26 forms that look to be of interest that may > need to be updated. I excluded log files due to the fact that it is > history and wanted to avoid changing history. Asking BMC support why > their application does not do this out of the box, I basically got the > blank stare and "It functions as designed". How do you handle username > and name changes for users without breaking the relationships created in > the ITSM suite? I find it hard to believe I am the first to come across > this. > > Thank you for any advice you can spare, > > Jim Coryat > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
