The out of box notifications for the ITSM 7 suite of applications now uses a Notification engine. Basically data from the major applications of Incident, Change, Problem, and Asset all get passed to shared NTE forms and which use Notification message templates that are stored in SYS:NotificationMessages and is based on Notification Events.
The data from the forms that is passed to the Notification engine forms/workflow ends up in a NTE:Notifier form and it is there that the notification will go out to the person (or people) based on the notification event that was met and fired. The attachment link you are seeing is likely the attached Web URL along with a ARTask attachment that is included to an email to a support staff who has Email as their notification method. This is done through the Filter NTE:NTS:Email_200_SystemNT In this filter you will need disble it and create a iteration of this that has the ARTask and Web URL unchecked. That should solve your issue. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sucheta lakhe Sent: Tuesday, September 02, 2008 11:58 AM To: [email protected] Subject: Need Help Hi We are on ARS 7.1 Helpdesk module. Our notifications to customer has this link send as an attachment http:\\yorky\arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=paxo.TANDBERGTV.COM&eid=NTS000000313310 I can't figure it out where is it coming from. There are no records in AR system Email Template form or it is not header or footer in AR System Email Configuration form. There is no trace of it in log files In Ar email messages form it is stored in Attachment Tab. Does anyone know how to get rid of it? Any pointers? Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
