On the people form, lookup the support user. If you only have 1 company and no plan to add others, you can check the box that says Unrestricted Access. If you leave that box unchecked, you have to put an entry into the table above for access restrictions. That table points to the CTM:People Permission Groups form.
If that doesn't help, try re-adding the permissions :) -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Sree Vyas Sent: Sat 9/6/2008 8:24 PM To: [email protected] Subject: Re: Error While submitting ticket in IN PROGRESS (U) Manoj, I checked fields I am submitting/Modifying have public permissions. :) Sree On Sat, Sep 6, 2008 at 1:23 AM, manoj jain <[EMAIL PROTECTED]> wrote: > ** Hi, > > Because of license this error may arise means you are trying to > modify field with the user who have only read license so if you want that > any user can modify or submit data in that field just right click on that > field go on permission tab and chech allow any user to submit otherwise user > having read license can't modify/submit data on it. > > > > On 9/6/08, manoj jain <[EMAIL PROTECTED]> wrote: >> >> Hi , >> >> Because of license this error may arise means you are trying to modify >> status field with the user who have only read license so if you want that >> any user can modify or submit data in that field just right click on that >> field go on permission tab and chech allow any user to submit otherwise user >> having read license can't modify/submit data on it. >> >> >> Best Regards, >> Manoj Jain >> >> >> On 9/6/08, Hennigan, Sandra H CTR OSD-CIO <[EMAIL PROTECTED]> >> wrote: >>> >>> UNCLASSIFIED >>> >>> "Write" access usually means that a Floating license is assigned as >>> Read, an indicator that all Floating license are in use. >>> >>> Sandra Hennigan >>> >>> OSD Enterprise Remedy Administrator >>> Office # 703-601-0789 >>> >>> Apparently, there is nothing that cannot happen today. Mark Twain >>> >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas >>> Sent: Friday, September 05, 2008 4:37 PM >>> To: [email protected] >>> Subject: Error While submitting ticket in IN PROGRESS >>> >>> >>> ** >>> Hello All, >>> Anybody Help with this error >>> >>> ARERR [330] You do not have write access to field : Status*] >>> >>> Advance Thanks, >>> Vyas >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> >> >> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
