Hi Leonard,
1. What patch level(s) are you on? ARS 7.1 Patch 002, ITSM 7.1 Patch 003 2. Is this on a Dev/Test environment, or a production server? Dev 3. Does this error occur for all of your configured users? Yes. 4. Is the error produced every time? Or, just under certain conditions? Everytime. 5. Do you have adequate licensing on the server? Yes, I see two users Admin(me) Fixed, Incident User, who have floating license. I have enough licenses. No chance of user getting READ license. I checked user have floating license, Advance Thanks for your Solutions. Sree On Sat, Sep 6, 2008 at 1:23 AM, Leonard Neely - FOJ <[EMAIL PROTECTED]>wrote: > ** > > Sree, > > > > A few more questions: > > 1. What patch level(s) are you on? > > 2. Is this on a Dev/Test environment, or a production server? > > 3. Does this error occur for all of your configured users? > > 4. Is the error produced every time? Or, just under certain conditions? > > 5. Do you have adequate licensing on the server? > > > > This error can also occur if the user has a floating license, and there are > none available at the time of the update (in which case, the user would only > have "Read" access. Also, I've seen this happen when temp licenses have > been installed, and have expired. > > > > HTH > > > > Leonard > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Sree Vyas > *Sent:* Friday, September 05, 2008 10:59 PM > *To:* [email protected] > *Subject:* Re: Error While submitting ticket in IN PROGRESS > > > > ** > > Hello Leonard, > > > > My environment : > > > > ARS 7.0 > > ITSM 7.0 > > Modify ticket in IM 7.0 > > HelpDesk Form > > > > Regards > > Sree > > On Sat, Sep 6, 2008 at 12:47 AM, Leonard Neely - FOJ < > [EMAIL PROTECTED]> wrote: > > ** > > I didn't see it mentioned, is to what AR System version, App(s) you are > on. Are you submitting to a custom form? Are you receiving this error > while using an ITSM application? (i.e. Change Management, Etc.) A bit more > details about your environment may help to resolve your issue. > > > > Thanks, > > > > Leonard Neely > > Column Technologies > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Sree Vyas > *Sent:* Friday, September 05, 2008 1:37 PM > *To:* [email protected] > *Subject:* Error While submitting ticket in IN PROGRESS > > > > ** > > Hello All, > > Anybody Help with this error > > > > ARERR [330] You do not have write access to field : Status*] > > > > Advance Thanks, > > Vyas > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
