Thank you Mahesh.. I am using advanced interface forms as well from the SRM interface to SRM:Request. Can I manually set a value to trigger a work order from SRM:Request? Thanks, Brandi
Mahesh Chandra <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/11/2008 03:52 PM Please respond to [email protected] To [email protected] cc Subject Re: webservice ** Hi Brandi I just tried to create a record manually in SRM:Request_Create and it did create a Service Request in the Request stub. All you have to do is pass the Summary and Title Instance ID as parameters and the system will take care of the rest. In my scenario, it didn't create a Work Order and Task as my processes use advanced interface forms but I assume that Requests made using web service do not use any questions. All the info has to be passed in the Summary field. So, looks like the OOB web service works fine. In our case, we already had some custom web services in our ITSP Service Request Management, so we just brought them over to ITSM. Thanks Mahesh On Thu, Sep 11, 2008 at 12:41 PM, Brandi Barbour < [EMAIL PROTECTED]> wrote: ** All, We have a 3rd party basic interface (java based) that we want to use a webservice to submit a WOI:Work Order entry. So we were going to use the OTB webservice SRM_RequestInterface_Create_WS and that would automatically populate SRM:Request_Create then follow the same process as SRM so SRM:Request_Create to SRM:Request to WOI:Work Order. They are going to provide an XML to point to the SRM_RequestInterface_Create_WS webservice. Is there SOAP code that needs to be modified? Is this webservice automatically running? Sorry this is the first time to use a webservice so any information would be appreciated. Thanks, Brandi __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
