If the third party application is passing a status value anything greater than "Approved", the Work Order and Tasks get created.
Thanks Mahesh On Thu, Sep 11, 2008 at 2:58 PM, Brandi Barbour < [EMAIL PROTECTED]> wrote: > ** > Thank you Mahesh.. I am using advanced interface forms as well from the SRM > interface to SRM:Request. Can I manually set a value to trigger a work > order from SRM:Request? > Thanks, > Brandi > > > *Mahesh Chandra <[EMAIL PROTECTED]>* > Sent by: "Action Request System discussion list(ARSList)" < > [email protected]> > > 09/11/2008 03:52 PM Please respond to > [email protected] > > To > [email protected] cc > Subject > Re: webservice > > > > > ** > Hi Brandi > > I just tried to create a record manually in SRM:Request_Create and it did > create a Service Request in the Request stub. All you have to do is pass the > Summary and Title Instance ID as parameters and the system will take care of > the rest. > > In my scenario, it didn't create a Work Order and Task as my processes use > advanced interface forms but I assume that Requests made using web service > do not use any questions. All the info has to be passed in the Summary > field. > > So, looks like the OOB web service works fine. In our case, we already had > some custom web services in our ITSP Service Request Management, so we just > brought them over to ITSM. > > Thanks > Mahesh > > > > > On Thu, Sep 11, 2008 at 12:41 PM, Brandi Barbour <* > [EMAIL PROTECTED] <[EMAIL PROTECTED]>> wrote: > ** > All, > We have a 3rd party basic interface (java based) that we want to use a > webservice to submit a WOI:Work Order entry. So we were going to use the > OTB webservice SRM_RequestInterface_Create_WS and that would automatically > populate SRM:Request_Create then follow the same process as SRM so > SRM:Request_Create to SRM:Request to WOI:Work Order. > > They are going to provide an XML to point to the > SRM_RequestInterface_Create_WS webservice. Is there SOAP code that needs to > be modified? Is this webservice automatically running? Sorry this is the > first time to use a webservice so any information would be appreciated. > Thanks, > Brandi __Platinum Sponsor: *www.rmsportal.com* > <http://www.rmsportal.com/>ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
