I just noticed that the Service Request is created in 'Draft' status and when I moved it to 'Planning', it created the Work Order and its corresponding Tasks.
I don't think you can create a Service Request (that uses Advanced Interface Form) using OOB Web Service unless and until you build some custom work flow. In our case, the data on these advanced forms is passed to a third party application by invoking web services and also sometimes we auto close Tasks based on the user input By the way, what all changes did you do to the OOB work flow for the advanced forms to work with · 'Save as Draft' feature · 'Add to Cart' feature. · Open the form from 'Work Order' after the Request is submitted. · Open the form from 'Task' after the Request is submitted. Thanks Mahesh On Thu, Sep 11, 2008 at 2:58 PM, Brandi Barbour < [EMAIL PROTECTED]> wrote: > ** > Thank you Mahesh.. I am using advanced interface forms as well from the SRM > interface to SRM:Request. Can I manually set a value to trigger a work > order from SRM:Request? > Thanks, > Brandi > > > *Mahesh Chandra <[EMAIL PROTECTED]>* > Sent by: "Action Request System discussion list(ARSList)" < > [email protected]> > > 09/11/2008 03:52 PM Please respond to > [email protected] > > To > [email protected] cc > Subject > Re: webservice > > > > > ** > Hi Brandi > > I just tried to create a record manually in SRM:Request_Create and it did > create a Service Request in the Request stub. All you have to do is pass the > Summary and Title Instance ID as parameters and the system will take care of > the rest. > > In my scenario, it didn't create a Work Order and Task as my processes use > advanced interface forms but I assume that Requests made using web service > do not use any questions. All the info has to be passed in the Summary > field. > > So, looks like the OOB web service works fine. In our case, we already had > some custom web services in our ITSP Service Request Management, so we just > brought them over to ITSM. > > Thanks > Mahesh > > > > > On Thu, Sep 11, 2008 at 12:41 PM, Brandi Barbour <* > [EMAIL PROTECTED] <[EMAIL PROTECTED]>> wrote: > ** > All, > We have a 3rd party basic interface (java based) that we want to use a > webservice to submit a WOI:Work Order entry. So we were going to use the > OTB webservice SRM_RequestInterface_Create_WS and that would automatically > populate SRM:Request_Create then follow the same process as SRM so > SRM:Request_Create to SRM:Request to WOI:Work Order. > > They are going to provide an XML to point to the > SRM_RequestInterface_Create_WS webservice. Is there SOAP code that needs to > be modified? Is this webservice automatically running? Sorry this is the > first time to use a webservice so any information would be appreciated. > Thanks, > Brandi __Platinum Sponsor: *www.rmsportal.com* > <http://www.rmsportal.com/>ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
