Hi, In SRM 2.2, I have created a service request that uses an AOT with an attached template. However I can't see that the fields preset in the template are being applied on the incident. Should I assume that somethings gone wrong with the install? My understanding was that if I am registering a template with the AOT, it will be applied to the incident in addition to the mapped fields. Can someone confirm that my understanding is correct.
Thanks, Raido _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
