Thanks, So even if I register that template with the AOT this does not mean that the template will be automatically applied when an Incident is created from a SR ? I thought I could just specify the classification etc. in the template so I don't need to map all the fields.
Then what is the point of registering the template with the AOT ? On Fri, Sep 12, 2008 at 3:34 PM, Mahesh Chandra <[EMAIL PROTECTED]> wrote: > ** You also need to map the fields on the SRD. > > Mahesh > > On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja <[EMAIL PROTECTED]> wrote: > >> ** >> Hi, >> >> In SRM 2.2, I have created a service request that uses an AOT with an >> attached template. However I can't see that the fields preset in the >> template are being applied on the incident. Should I assume that somethings >> gone wrong with the install? My understanding was that if I am registering a >> template with the AOT, it will be applied to the incident in addition to the >> mapped fields. Can someone confirm that my understanding is correct. >> >> Thanks, >> >> Raido >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
