Raido,
The template should be applied to the incident when the incident is created.
This is done via a filter. If you had your categorizations fields populated on
the incident template, then these fields should be populated on the incident
form when instantiated.
Do you have any fields on the incident filled in via the template?
Did you upgrade from a previous version of SRM? There is a bug when an upgrade
was done, that the SRD question mappings or template values would not get
applied to SRD's created in older versions of SRM.
Saby
--- On Fri, 9/12/08, Raido Oja <[EMAIL PROTECTED]> wrote:
> From: Raido Oja <[EMAIL PROTECTED]>
> Subject: Re: SRM - AOT with template
> To: arslist@ARSLIST.ORG
> Date: Friday, September 12, 2008, 4:39 PM
> Thanks,
>
> So even if I register that template with the AOT this does
> not mean that the
> template will be automatically applied when an Incident is
> created from a SR
> ? I thought I could just specify the classification etc. in
> the template so
> I don't need to map all the fields.
>
> Then what is the point of registering the template with the
> AOT ?
>
> On Fri, Sep 12, 2008 at 3:34 PM, Mahesh Chandra
> <[EMAIL PROTECTED]> wrote:
>
> > ** You also need to map the fields on the SRD.
> >
> > Mahesh
> >
> > On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja
> <[EMAIL PROTECTED]> wrote:
> >
> >> **
> >> Hi,
> >>
> >> In SRM 2.2, I have created a service request that
> uses an AOT with an
> >> attached template. However I can't see that
> the fields preset in the
> >> template are being applied on the incident. Should
> I assume that somethings
> >> gone wrong with the install? My understanding was
> that if I am registering a
> >> template with the AOT, it will be applied to the
> incident in addition to the
> >> mapped fields. Can someone confirm that my
> understanding is correct.
> >>
> >> Thanks,
> >>
> >> Raido
> >>
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