Thanks Saby, That's what I thought. No it was not an upgrade, seems that something must have gone wrong with the install. The templates I register are not being applied.
Raido On Fri, Sep 12, 2008 at 6:46 PM, Sabyson Fernandes <[EMAIL PROTECTED]>wrote: > Raido, > > The template should be applied to the incident when the incident is > created. This is done via a filter. If you had your categorizations fields > populated on the incident template, then these fields should be populated on > the incident form when instantiated. > > Do you have any fields on the incident filled in via the template? > > Did you upgrade from a previous version of SRM? There is a bug when an > upgrade was done, that the SRD question mappings or template values would > not get applied to SRD's created in older versions of SRM. > > Saby > > > --- On Fri, 9/12/08, Raido Oja <[EMAIL PROTECTED]> wrote: > > > From: Raido Oja <[EMAIL PROTECTED]> > > Subject: Re: SRM - AOT with template > > To: arslist@ARSLIST.ORG > > Date: Friday, September 12, 2008, 4:39 PM > > Thanks, > > > > So even if I register that template with the AOT this does > > not mean that the > > template will be automatically applied when an Incident is > > created from a SR > > ? I thought I could just specify the classification etc. in > > the template so > > I don't need to map all the fields. > > > > Then what is the point of registering the template with the > > AOT ? > > > > On Fri, Sep 12, 2008 at 3:34 PM, Mahesh Chandra > > <[EMAIL PROTECTED]> wrote: > > > > > ** You also need to map the fields on the SRD. > > > > > > Mahesh > > > > > > On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja > > <[EMAIL PROTECTED]> wrote: > > > > > >> ** > > >> Hi, > > >> > > >> In SRM 2.2, I have created a service request that > > uses an AOT with an > > >> attached template. However I can't see that > > the fields preset in the > > >> template are being applied on the incident. Should > > I assume that somethings > > >> gone wrong with the install? My understanding was > > that if I am registering a > > >> template with the AOT, it will be applied to the > > incident in addition to the > > >> mapped fields. Can someone confirm that my > > understanding is correct. > > >> > > >> Thanks, > > >> > > >> Raido > > >> > > >> __Platinum Sponsor: www.rmsportal.com ARSlist: > > "Where the Answers Are" > > >> html___ > > >> > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: > > "Where the Answers Are" > > > html___ > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > > the Answers Are" > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
