I contacted BMC regarding this issue over a year ago and they identified it as a defect around the GUID on the form -- there is a unique index on that field. Their workaround was to remove the index. They never identified the cause of the issue.
SW00271646 Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com Shafqat Ayaz <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/30/2008 07:58 PM Please respond to [email protected] To [email protected] cc Subject Workflow problem ** Hi All I am noticing an error message in the arerror.log file. The message is as follows. The value(s) for this entry violate a unique index that has been defined for this form: NTE:SYS-Group NT Control entry NTG000000063532 fields: 1000000205 179 (ARERR 382) Ok I understand what the entry means, what I cannot find is, what is causing this to happen. Obviously some workflow/process is trying to create entries in this form. But what process or workflow? does anyone have any idea? ITSM 7 ARS 7 Many thanks shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
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