I have it on the test machine and it is changing the flag from yes to no which is what I want and it also changes the modified date,
Thanks ! ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, October 10, 2008 11:14 AM To: [email protected] Subject: Re: escalation I would also turn on the escalation logging and make sure 1) The escalation is running - I've had problems with the escalations not recaching and a new escalation not firing 2) The record is really getting modified - It will show you in the log the id of the record modified. If you don't see the id then you have to check your qualification to make sure it's hitting the right record. ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, October 10, 2008 9:04 AM To: [email protected] Subject: Re: escalation ** Matt, thanks for the input, the change flag does get updated by the escalation, but it does not trigger the filter. I will try the display field process Thanks again ! ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Friday, October 10, 2008 10:55 AM To: [email protected] Subject: Re: escalation Rick, Is it possible that you have disabled the change flag on the field you're using as the "flag"? That could account for the filter not seeing a modification to it. I've always used a Display-Only field called "Operation" for these types of events. I have the escalations set a value in that field, such as "EXECUTE DATA RUN" and have a filter kick off a filter guide to process the specific work needing to be done when that value is seen. Has always worked for me. Good luck, Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, October 10, 2008 10:49 AM To: [email protected] Subject: Re: escalation ** John, yes the flag gets set on the form, I thought with me setting the flag on the form that would modify it and trigger the filter, but it does not work, But if I go and change anything on the form it will trigger the filter, Thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Friday, October 10, 2008 10:39 AM To: [email protected] Subject: Re: escalation ** Is the flag being set on the form if not is the Escalation runnning? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Trevino, Rick" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/10/2008 11:30 AM Please respond to [email protected] To [email protected] cc Subject escalation ** Good morning everyone, Does anyone know how to trigger a filter from an escalation, I have tried to set up a flag and set it with an escalation so it can modify the form, to trigger the filter on modify and it does not work, but if I modified the form manually it will kick off the filter. Has anyone had to do this before, Thanks Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
