Hi Rick, Does the escalation work after you added the display only field? I did the same that Matt recommended, but it no workie...
Thanks, Jase On Fri, Oct 10, 2008 at 1:51 PM, Trevino, Rick <[EMAIL PROTECTED]>wrote: > Rick > I understood, that is not the problem, > Thanks ! > > > Rick Trevino | Remedy Developer | Global Outsourcing and Infrastructure > Services > Unisys | 9500 Metric Blvd Suit 100 | Austin TX 78758 | (512) > 719-9683 Cell 512-791-8647 > > > > THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY > MATERIAL and is thus for use only by the intended recipient. If you received > this in error, please contact the sender and delete the e-mail and its > attachments from all computers. > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Rick Ponzo > Sent: Friday, October 10, 2008 11:34 AM > To: [email protected] > Subject: Re: escalation > > Rick, > > I believe you misunderstood Matt... One of the properties on the field > is "Disable Change Flag" located on the Display Tab of the field > properties. If the Disable Change Flag box is checked then the field is > ignored during the modify process. > > > Rick Ponzo > IntegrITS > > > Trevino, Rick wrote: > > ** > > > > Matt, thanks for the input, the change flag does get updated by the > > escalation, but it does not trigger the filter. > > > > I will try the display field process > > > > Thanks again ! > > > > ------------------------------------------------------------------------ > > > > *From:* Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] *On Behalf Of *Matt Reinfeldt > > *Sent:* Friday, October 10, 2008 10:55 AM > > *To:* [email protected] > > *Subject:* Re: escalation > > > > Rick, > > > > Is it possible that you have disabled the change flag on the field > > you're using as the "flag"? That could account for the filter not > > seeing a modification to it. I've always used a Display-Only field > > called "Operation" for these types of events. I have the escalations > > set a value in that field, such as "EXECUTE DATA RUN" and have a > > filter kick off a filter guide to process the specific work needing to > > be done when that value is seen. Has always worked for me. > > > > Good luck, > > > > Matt Reinfeldt > > > > *From:* Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] *On Behalf Of *Trevino, Rick > > *Sent:* Friday, October 10, 2008 10:49 AM > > *To:* [email protected] > > *Subject:* Re: escalation > > > > ** > > > > John, yes the flag gets set on the form, I thought with me setting the > > flag on the form that would modify it and trigger the filter, but it > > does not work, > > > > But if I go and change anything on the form it will trigger the filter, > > > > Thanks! > > > > *From:* Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] *On Behalf Of *John Atherly > > *Sent:* Friday, October 10, 2008 10:39 AM > > *To:* [email protected] > > *Subject:* Re: escalation > > > > ** > > Is the flag being set on the form if not is the Escalation runnning? > > > > > > John Atherly > > American Power Conversion > > [EMAIL PROTECTED] > > 401-789-5735 Ext. 2120 > > 1-800-788-2208 Ext. 2120 > > > > *"Trevino, Rick" <[EMAIL PROTECTED]>* > > Sent by: "Action Request System discussion list(ARSList)" > > <[email protected]> > > > > 10/10/2008 11:30 AM > > > > Please respond to > > [email protected] > > > > > > > > To > > > > > > > > [email protected] > > > > cc > > > > > > > > Subject > > > > > > > > escalation > > > > > > > > > > > > > > ** > > Good morning everyone, > > Does anyone know how to trigger a filter from an escalation, > > I have tried to set up a flag and set it with an escalation so it can > > modify the form, to trigger the filter on modify and it does not work, > > but if I modified the form manually it will kick off the filter. > > Has anyone had to do this before, > > Thanks Rick > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > > Answers Are" html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
