Rick I understood, that is not the problem, Thanks ! Rick Trevino | Remedy Developer | Global Outsourcing and Infrastructure Services Unisys | 9500 Metric Blvd Suit 100 | Austin TX 78758 | (512) 719-9683 Cell 512-791-8647
THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Ponzo Sent: Friday, October 10, 2008 11:34 AM To: [email protected] Subject: Re: escalation Rick, I believe you misunderstood Matt... One of the properties on the field is "Disable Change Flag" located on the Display Tab of the field properties. If the Disable Change Flag box is checked then the field is ignored during the modify process. Rick Ponzo IntegrITS Trevino, Rick wrote: > ** > > Matt, thanks for the input, the change flag does get updated by the > escalation, but it does not trigger the filter. > > I will try the display field process > > Thanks again ! > > ------------------------------------------------------------------------ > > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] *On Behalf Of *Matt Reinfeldt > *Sent:* Friday, October 10, 2008 10:55 AM > *To:* [email protected] > *Subject:* Re: escalation > > Rick, > > Is it possible that you have disabled the change flag on the field > you're using as the "flag"? That could account for the filter not > seeing a modification to it. I've always used a Display-Only field > called "Operation" for these types of events. I have the escalations > set a value in that field, such as "EXECUTE DATA RUN" and have a > filter kick off a filter guide to process the specific work needing to > be done when that value is seen. Has always worked for me. > > Good luck, > > Matt Reinfeldt > > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] *On Behalf Of *Trevino, Rick > *Sent:* Friday, October 10, 2008 10:49 AM > *To:* [email protected] > *Subject:* Re: escalation > > ** > > John, yes the flag gets set on the form, I thought with me setting the > flag on the form that would modify it and trigger the filter, but it > does not work, > > But if I go and change anything on the form it will trigger the filter, > > Thanks! > > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] *On Behalf Of *John Atherly > *Sent:* Friday, October 10, 2008 10:39 AM > *To:* [email protected] > *Subject:* Re: escalation > > ** > Is the flag being set on the form if not is the Escalation runnning? > > > John Atherly > American Power Conversion > [EMAIL PROTECTED] > 401-789-5735 Ext. 2120 > 1-800-788-2208 Ext. 2120 > > *"Trevino, Rick" <[EMAIL PROTECTED]>* > Sent by: "Action Request System discussion list(ARSList)" > <[email protected]> > > 10/10/2008 11:30 AM > > Please respond to > [email protected] > > > > To > > > > [email protected] > > cc > > > > Subject > > > > escalation > > > > > > > ** > Good morning everyone, > Does anyone know how to trigger a filter from an escalation, > I have tried to set up a flag and set it with an escalation so it can > modify the form, to trigger the filter on modify and it does not work, > but if I modified the form manually it will kick off the filter. > Has anyone had to do this before, > Thanks Rick > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
