Hi list,
I have got two ARS servers one with ITSM7 (server A) and one just with
ARS installed (server B). I am trying to use "HPD_IncidentInterface_WS"
web service that comes with ITSM 7 to modify existing incident tickets.
Therefore I created a form on server B that holds the Fields I'd like to
passt so server A and a filter that uses the HPD_IncidentInterface_WS
web service on server B in a set field action.
I have mapped every field that has to be providet in the "Input
Mapping". In the "Output Mapping" I cant map any field to the
HelpDesk_Modify_ServiceResponse element because of a message stating:
"Invalid mapping because of incompatible data types. AR Datatype -
Character can only be mapped to XML Datatype - strin, integer,
nonPositiveInteger,... (ARERR 2999)". Similar message if I try to map an
enum fild. I think this is because the Object Properties dialog box for
this element states nothing for "Type".
If I save the filter without the output mapping I get the following
message in the user tool:
ARERR [8961] Required element expected in the input XML document :
<HelpDesk_Modify_ServiceResponse>
What I am doing wrong? Creating incident tickets using
HPD_IncidentInterface_Create_WS web services workes without problems.
Thanks in advance for any hints ans suggestions.
Kind regards,
Albert
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
