Albert, Try recreating the whole mapping or revisit the web service mappings and take a look at the properties of each element. They should match the actual data type on the form. I think I did have a problem with the original web service that came out of the box on a few occasions when I had to use it, and redoing the mapping and flushing the mid-tier cache made the problem go away.
Hope this helps.. Cheers Joe ________________________________ From: Albert Bihler <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, November 12, 2008 4:05:22 AM Subject: ARERR [8961] Required element expected in the input XML document Hi list, I have got two ARS servers one with ITSM7 (server A) and one just with ARS installed (server B). I am trying to use "HPD_IncidentInterface_WS" web service that comes with ITSM 7 to modify existing incident tickets. Therefore I created a form on server B that holds the Fields I'd like to passt so server A and a filter that uses the HPD_IncidentInterface_WS web service on server B in a set field action. I have mapped every field that has to be providet in the "Input Mapping". In the "Output Mapping" I cant map any field to the HelpDesk_Modify_ServiceResponse element because of a message stating: "Invalid mapping because of incompatible data types. AR Datatype - Character can only be mapped to XML Datatype - strin, integer, nonPositiveInteger,... (ARERR 2999)". Similar message if I try to map an enum fild. I think this is because the Object Properties dialog box for this element states nothing for "Type". If I save the filter without the output mapping I get the following message in the user tool: ARERR [8961] Required element expected in the input XML document : <HelpDesk_Modify_ServiceResponse> What I am doing wrong? Creating incident tickets using HPD_IncidentInterface_Create_WS web services workes without problems. Thanks in advance for any hints ans suggestions. Kind regards, Albert _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
