Joe, Phil,
thank you very much. I also created a new web service on my own and it
works now. The intention to use the provided web service was to keep as
close to the out of the box implementation as possible.
Kind regards,
Albert
Phil Murnane schrieb:
**
Albert:
I agree with Joe, when I've tried to use the default WS that is
intalled with Incident Management, I've always run into problems. I
usually just create an entirely new WS and use that. One benefit of
doing this is that all fields on the HPD:IncidentInterface_Create form
are exposed in the WS. One bad thing in using this approach is that
you'll have to rebuild any Filter actions that use Set Fields to the
old WS (BMC's tools don't allow you to reload the WSDL without losing
the existing input & output maps).
FWIW,
--Phil
------------------------------------------------------------------------
*From:* Joe DeSouza <[EMAIL PROTECTED]>
*To:* [email protected]
*Sent:* Wednesday, November 12, 2008 11:13:02 AM
*Subject:* Re: ARERR [8961] Required element expected in the input XML
document
**
Albert,
Try recreating the whole mapping or revisit the web service mappings
and take a look at the properties of each element. They should match
the actual data type on the form. I think I did have a problem with
the original web service that came out of the box on a few occasions
when I had to use it, and redoing the mapping and flushing the
mid-tier cache made the problem go away.
Hope this helps..
Cheers
Joe
------------------------------------------------------------------------
*From:* Albert Bihler <[EMAIL PROTECTED]>
*To:* [email protected]
*Sent:* Wednesday, November 12, 2008 4:05:22 AM
*Subject:* ARERR [8961] Required element expected in the input XML
document
Hi list,
I have got two ARS servers one with ITSM7 (server A) and one just with
ARS installed (server B). I am trying to use
"HPD_IncidentInterface_WS" web service that comes with ITSM 7 to
modify existing incident tickets. Therefore I created a form on server
B that holds the Fields I'd like to passt so server A and a filter
that uses the HPD_IncidentInterface_WS web service on server B in a
set field action.
I have mapped every field that has to be providet in the "Input
Mapping". In the "Output Mapping" I cant map any field to the
HelpDesk_Modify_ServiceResponse element because of a message stating:
"Invalid mapping because of incompatible data types. AR Datatype -
Character can only be mapped to XML Datatype - strin, integer,
nonPositiveInteger,... (ARERR 2999)". Similar message if I try to map
an enum fild. I think this is because the Object Properties dialog
box for this element states nothing for "Type".
If I save the filter without the output mapping I get the following
message in the user tool:
ARERR [8961] Required element expected in the input XML document :
<HelpDesk_Modify_ServiceResponse>
What I am doing wrong? Creating incident tickets using
HPD_IncidentInterface_Create_WS web services workes without problems.
Thanks in advance for any hints ans suggestions.
Kind regards,
Albert
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