Albert: I agree with Joe, when I've tried to use the default WS that is intalled with Incident Management, I've always run into problems. I usually just create an entirely new WS and use that. One benefit of doing this is that all fields on the HPD:IncidentInterface_Create form are exposed in the WS. One bad thing in using this approach is that you'll have to rebuild any Filter actions that use Set Fields to the old WS (BMC's tools don't allow you to reload the WSDL without losing the existing input & output maps).
FWIW, --Phil ________________________________ From: Joe DeSouza <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, November 12, 2008 11:13:02 AM Subject: Re: ARERR [8961] Required element expected in the input XML document ** Albert, Try recreating the whole mapping or revisit the web service mappings and take a look at the properties of each element. They should match the actual data type on the form. I think I did have a problem with the original web service that came out of the box on a few occasions when I had to use it, and redoing the mapping and flushing the mid-tier cache made the problem go away. Hope this helps.. Cheers Joe ________________________________ From: Albert Bihler <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, November 12, 2008 4:05:22 AM Subject: ARERR [8961] Required element expected in the input XML document Hi list, I have got two ARS servers one with ITSM7 (server A) and one just with ARS installed (server B). I am trying to use "HPD_IncidentInterface_WS" web service that comes with ITSM 7 to modify existing incident tickets. Therefore I created a form on server B that holds the Fields I'd like to passt so server A and a filter that uses the HPD_IncidentInterface_WS web service on server B in a set field action. I have mapped every field that has to be providet in the "Input Mapping". In the "Output Mapping" I cant map any field to the HelpDesk_Modify_ServiceResponse element because of a message stating: "Invalid mapping because of incompatible data types. AR Datatype - Character can only be mapped to XML Datatype - strin, integer, nonPositiveInteger,... (ARERR 2999)". Similar message if I try to map an enum fild. I think this is because the Object Properties dialog box for this element states nothing for "Type". If I save the filter without the output mapping I get the following message in the user tool: ARERR [8961] Required element expected in the input XML document : <HelpDesk_Modify_ServiceResponse> What I am doing wrong? Creating incident tickets using HPD_IncidentInterface_Create_WS web services workes without problems. Thanks in advance for any hints ans suggestions. Kind regards, Albert __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
