Last week I posted this issue we were having. It turns out that the problem was because we had the Mid Tier and the CMDB Web Service installed on the same machine. Apparently, you have to move the API files into a shared directory that both apps can use, rather than letting each app maintain their own version. This may make patches and updates difficult, but we haven't tested it fully yet to see what the impact will be.
Thanks to all those who responded. _____________________________________________ From: Pierson, Shawn Sent: Monday, November 03, 2008 8:44 AM To: [email protected] Subject: CMDB Web Service Good morning, Has anyone ever successfully used the CMDB web service? We have a vendor that has come in and is trying to use it, but has been unsuccessful thus far. The only thing that has happened is that when they attempt to access it, Tomcat seems to crash and we can no longer use either the web service or the mid tier. The error message we get is: <e:Envelope xmlns:e="http://schemas.xmlsoap.org/soap/envelope/";><e:Body><e:Fault><faultcode>e:Server</faultcode><faultstring>Could not initialize class com.remedy.arsys.api.Proxy</faultstring><detail><ijm:idoox-java-mapping.java.lang.NoClassDefFoundError xmlns:e="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ijm="urn:idoox-java-mapping"><ijm:stack-trace>java.lang.NoClassDefFoundError: Could not initialize class com.remedy.arsys.api.Proxy Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
