For Unix you need an xWindows setup to run the licensing tool (On your PC you
can run something like PC-Xware, cygWin, Exceed, ...) or you can use a Unix
workstation. I use cygWin on my PC to access our Solaris servers since it is
free.
Once you have an xServer process (in cygWin you issue the command xhost +)
running where you want to see the licensing tool (i.e. your PC) you do the
following:
- Open a session to your Remedy server (i.e. telnet to the server)
- Set an environment variable so the xWindows app knows where to send the
screen. You do this with the following command:
export DISPLAY=10.0.0.101:0.0
(replace 10.0.0.101 with the IP of your workstation)
- execute the licensing program (in the bin directory of your Remedy install
do: ./license )
In 4.0 and 4.5 I believe the licenses are stored in the file /etc/remedy.lic
With 5.0 Remedy introduced the /etc/arsystem directory (where each server has a
directory under this) to hold the licenses
The Remedy Software License form was only used to hold licenses for things like
Migrator 3.0, not for server licenses.
Fred
________________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Veanna Carr
Sent: Monday, November 24, 2008 7:56 PM
To: [email protected]
Subject: Re: Remedy 4.0 or 4.5
**
What we want to do: Create a new server (done), move it to the new location,
move the support team to the new server. Move the current production server to
the new location and use as the hot backup sysytem.
So both machines will need a new license.
--- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: Remedy 4.0 or 4.5
To: [email protected]
Date: Monday, November 24, 2008, 7:35 PM
**
Veanna,
4 didn't have a form? On version 4 licenses were stored on the disk. On Solaris
(any unix system for that matter) the Remedy licenses were stored in the
/etc/arsystem/<servername>/ folder in a .lic file.
This is a text file with the license stored in a particular format.
What do you want to do? Add? Remove? Delete a license?
You just might be able to do it bypassing the tool by doing it manually by
editing this file. Its not rocket science really as the information isn't
encrypted by the tool, its very much in a free text format.
After doing whatever you wish to do on the licnese file, you can run the
arsignal -l <AR Server Name>:<AR TCP Portnumber>. The arsignal command will be
found in the bin folder of the AR Server installation folder.
Its a sort of a backdoor towards doing what you might be looking to do, but I
hope it helps.
Joe
________________________________________
From: Veanna Carr <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, November 24, 2008 8:25:00 PM
Subject: Re: Remedy 4.0 or 4.5
**
Which accounts for the error message. The 4.0 has a form: Remedy Software
Licence, that has the key data, same type of stuff in the licensing tool. But
the fields are read only, and I don't know how to get the information into
them. We are on Solaris, not windows. Any information is greatly appreciated.
Veanna
--- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: Remedy 4.0 or 4.5
To: [email protected]
Date: Monday, November 24, 2008, 7:18 PM
**
Veanna,
There used to be a licensing tool, that had to be opened on the server. If I
remember right it had too he used directly on the server and not remotely. You
didn't have to log on. All you needed to do was open the tool and that tool
would use the information in the ar.cfg or ar.conf file in case the license
file was stored at any other place other than the default location and then
interpret the contents of the file and display it within the tool.
I think a version 3 tool is compatible with version 4 for licensing and as
Roger pointed out the licensing structure changed in 5 so it will not support 4.
Joe
________________________________________
From: Veanna Carr <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, November 24, 2008 7:57:19 PM
Subject: Re: Remedy 4.0 or 4.5
**
Hi Roger,
So how did it work in 4?
We have the trial licenses for moving, but don't know how to apply them.
Veanna
--- On Mon, 11/24/08, Roger Justice <[EMAIL PROTECTED]> wrote:
From: Roger Justice <[EMAIL PROTECTED]>
Subject: Re: Remedy 4.0 or 4.5
To: [email protected]
Date: Monday, November 24, 2008, 6:26 PM
** The licensing tool was changed in 5 since it became part of the admin tool.
-----Original Message-----
From: Veanna Carr <[EMAIL PROTECTED]>
To: [email protected]
Sent: Mon, 24 Nov 2008 7:18 pm
Subject: Re: Remedy 4.0 or 4.5
**
Hi Joe,
Thanks for responding. We have the ARSystem install, but not the client tools
install. We need the licensing tool, or the knowledge of how it was done back
then. BMC has been helpful and gave us a 5.1 licensing tool, it's supposed to
be compatible, but we're getting an ARERR 91 RPC procedure unavailable. Which
makes me think it's a different way of licensing.
We can wait until Thursday. I have the new machine installed and we're testing
it. We had planned to move it tomorrow, but we'll wait until Monday.
Veanna
--- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: Remedy 4.0 or 4.5
To: [email protected]
Date: Monday, November 24, 2008, 5:33 PM
**
Veanna,
These are old versions - more than 3 major versions old, so will no longer be
available for download from the Remedy website. Remedy support, supports upto 3
major releases so currently will support only upto 6.0 and in a few months upto
6.3 after 7.5 is released.
Your best chances are trying to source them from your old backups of software.
I think I have those two versions at home but am at home away from home at the
moment in Connecticut and wont return to New Jersey where I currently reside
till Thursday. If you can wait that long, I can look them up for you. I have
the files necesasry for windows. Not sure if I have unix installers backed up
to CD.
Joe
________________________________________
From: Veanna Carr <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, November 24, 2008 6:06:52 PM
Subject: Remedy 4.0 or 4.5
**
Hi Everyone,
Does anyone know where I can get the files for v4.0 or v4.5?
I especially need the cleint tools - licensing tool. We need to move a legacy
system to a new location.
ARListening
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