Hello, Could you turn on ALL plugin log level? What is in arplugin.log? You have to check if getremoteuser method works well. Try to do the following: 1) put string " String ruser = request.getRemoteUser(); " to the login_common.jsp file (initialize data section). 2) change USERname string to: <input name="<%=Params.USERNAME%>" maxlength="<%=Params.USERNAME_LENGTH%>" id="username-id" value="<%=realname%>" class="loginfield" size="30" type="text"> 3) now when you try to log in to arsys/home you`ll see your domain login if getremoteuser metod works well. Best regards, Alexander Zinoviev
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Moore, Christopher Allen Sent: Monday, December 15, 2008 5:37 PM To: [email protected] Subject: Re: SSO with Tomcat/IIS on 7.0 ** Hi Alexander- Thanks a lot for the help! We got that bit in and are a bit further along now, but when logging in with domain credentials now we see the following errors in the midtier logs: Dec 15, 2008 8:33:09 AM com.remedy.arsys.goat.GoatException <init> FINE: Throw ARException - MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: Dec 15, 2008 8:33:09 AM com.remedy.arsys.log.Log log WARNING: Caught GoatException ARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.SessionData.getServerLogin(Unknown Source) at com.remedy.arsys.goat.Form.getServerLogin(Unknown Source) at com.remedy.arsys.goat.Form.checkAccess(Unknown Source) at com.remedy.arsys.goat.Form.get(Unknown Source) at com.remedy.arsys.stubs.HomeServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv e.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv e.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java :126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java :105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve. java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1 48) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java: 684) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket. java:876) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool .java:684) at java.lang.Thread.run(Unknown Source) Caused by: MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: at com.remedy.arsys.api.Proxy.ARVerifyUser(Native Method) at com.remedy.arsys.api.ARServerUser.verifyUser(ARServerUser.java:707) ... 26 more Did you happen to run across this as well when you were working on it? Thanks! Chris Moore ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Zinoviev Alexander Sent: Monday, December 15, 2008 2:54 AM To: [email protected] Subject: Re: SSO with Tomcat/IIS on 7.0 Hello, Chris, I resolved the same problem few months ago. 1) Check if ARS server is the part of domain. 2) Read an artice KB BMC ID: 102235 (it fixes tomcat authentification). 3) Change the authentification in IIS (it shoul not be anonimous) Hope this will help you, Alexander Zinoviev ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Moore, Christopher Allen Sent: Friday, December 12, 2008 8:06 PM To: [email protected] Subject: SSO with Tomcat/IIS on 7.0 ** Hi everyone, We are having problems configuring SSO for mid tier 7.0 We have an unusual configuration; Tomcat is acting as a servlet for IIS. Windows 2003 Server, SQL 2005, ITSM 7.0. Steps completed: Read SSO whitepaper and multiple list entries as well as entries on BMC developer forum Followed instructions from Midtier_Area_sso_setup.doc from knowledgebase entry 20004182 We can successfully log into the client using external authentication Trying from the web we get "Authentication failed" Nothing shows up in the midtier logs or the arplugin logs Any suggestions? Anyone have a similar environment that has gotten SSO working properly? Thanks! Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_____Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
