If you are talking about the Assigned to Individual field on the Help Desk form, this menu is referencing SHR:Assignments, my guess is the permissions on the Request id (1) of the SHR:Assignments got wacked. Check the permissions there first, I bet public got removed and is only referencing Assignee
Doug -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Thursday, December 18, 2008 11:58 AM To: [email protected] Subject: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Hi all, I upgraded our ARS 6.3, HPD 5.6, SQL Server 2000 --> ARS 7.1 p5, HPD 5.6, SQL Server 2000. I've only upgraded the Remedy system baseline and left everything as is. The upgrade went through successfully, however, I am having a problem that I cannot figure out. I created a helpdesk ticket as normally would, but when I tried to select the Assigned To Individual field (drop down menu), only my name pops up. I do not see anybody else in my group. Also, I can't select any other Individuals in any other groups. I've checked the menu attribute for the Assigned To Individual field, and nothing has changed. The menu is pulling from the User form where 'Group List' LIKE zAssignedGroupID. The zAssignedGroupID is populated when I select the Group field (which pulls from the Group form). The weird thing about this is that there is a workaround. The user profile has to have a Fixed License and Administrator privileges. If the user profile has Floating License or no Administrator privileges, then he/she cannot see other technicians in the drop down menu of the Assigned To Individual field. I cannot regular endusers have Administrator privileges, that would be unacceptable. I've talked to Remedy Support this morning and they are checking with the licensing department. I didn't think I needed to upgrade my AR Server license file since it was only a system upgrade, I did not/do not plan to upgrade to ITSM7. I'm having a feeling that Remedy support will take too long. Any help is appreciated. Thanks so much, Thien Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
