Hi Ravi, Set Fields Actions occur in phase 1. In this phase you don't have the request_id. It get's generated after phase 1. A possible solution is a Push-Field.
Create a filter that fires on Submit. The only Action is a Push Field with qualification 'Request ID' = $Request ID$. In the mapping section set Another_Field = "MS" + $Request_ID$ (No Match = Error, Any match = Modify First) HTH Kind Regards Conny -----Ursprüngliche Nachricht----- Von: Action Request System discussion list(ARSList) [mailto:[email protected]] Im Auftrag von Ravi Gesendet: Sonntag, 11. Januar 2009 12:26 An: [email protected] Betreff: Help with Set Fields action in a filter. Remedy 7.1 Hi: I have a filter with Execute On set to Submit. When the record is created, I want set another field in the record to "MS" + $Request ID$. I have an action in the If Action tab that is a Set Field which does that. The record always shows just MS for this field. Any ideas why the field does not get the request id value? -- Thank you, RaVi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
