thanks you...
Conny Martin wrote:
Hi Ravi,
Set Fields Actions occur in phase 1. In this phase you don't have the
request_id. It get's generated after phase 1. A possible solution is a
Push-Field.
Create a filter that fires on Submit. The only Action is a Push Field with qualification
'Request ID' = $Request ID$. In the mapping section set Another_Field = "MS" +
$Request_ID$ (No Match = Error, Any match = Modify First)
HTH
Kind Regards Conny
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Von: Action Request System discussion list(ARSList)
[mailto:[email protected]] Im Auftrag von Ravi
Gesendet: Sonntag, 11. Januar 2009 12:26
An: [email protected]
Betreff: Help with Set Fields action in a filter.
Remedy 7.1
Hi: I have a filter with Execute On set to Submit. When the record is created, I want set another field in the record to "MS" + $Request ID$.
I have an action in the If Action tab that is a Set Field which does that. The record always shows just MS for this field. Any ideas why the field does not get the request id value?
--
Thank you,
RaVi
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Thank you,
RaVi
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