Once you login to mid tier,check the following things: 1.server name should be correct 2.Servers should be mapped correctly.. 3.Problems with the 2 drop down fields for selecting server names,select the correct server on the both drop down 4.once you done,flush the cache and try accessing ci viewer...
BeXpress wrote: > > All, > I have an issue with the CI Viewer not working. When I click on the “CI > Relationship Viewer” button it appears that it's going to open but then I > get an error about “The page cannot be displayed” which is your basic > internet error about checking all of your internet settings. This will > also immediately kill the Tomcat service on the server. I am able to > login to Mid-Tier with no problems I see all of the Flashboards with no > problems, it's got me stumped. I have tried reinstalling the CI Viewer, > that didn't help. > I'm not sure if this is related to another issue I have with the dataset > name being: > OS-F5357CF4C6AF4DD98B32A8B203C45ABA instead of BMC.ASSET. I know that > this is the core dataset id of BMC.ASSET, I did have to change the CMDB > console flashboard variable to the core id instead of BMC.ASSET to get it > to work again. Any help would be appreciated, my company decided not to > renew our maintenance contract so I have no technical support or patches > to try. > Thanks for your help and let me know if I need to provide any other > information. > AR Server 7.0.01 > Windows2003 > SQL > Atrium 2.0.0 patch 1 > Incident Management 7.0.03 patch 006 > Mid-Tier 7.0.1 > Apache Tomcat/5.5.17 > Java 1.6.0 > > Thanks again, > Brian Skalla > [email protected] > -- View this message in context: http://n2.nabble.com/CI-Viewer-issues-tp2259605p2260482.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
