Try checking your tomcat logs for signs of a .jar file conflict. Something like this:
"WARNING: com.systinet.wasp.services.com.remedy.cmdb.cmdbws.CMDB_PortTypeImpl - Native Library D:\Program Files\AR System\Mid-Tier\WEB-INF\lib\arjni70.dll already loaded in another classloader EXCEPTION: Native Library D:\Program Files\AR System\Mid-Tier\WEB-INF\lib\arjni70.dll already loaded in another classloader java.lang.UnsatisfiedLinkError: Native Library D:\Program Files\AR System\Mid-Tier\WEB-INF\lib\arjni70.dll already loaded in another classloader" Look at ...\Program Files\Apache Software Foundation\Tomcat-5.5.17\logs for the stdout.log file. Look for any conflicts where a .dll library has already been loaded by another file. If you don't get enough information out of the stdout, you could go to Tomcat Configuration, java tab, java options and add -verbose:class to the options. This will show what class libraries(.jar) are loaded in the jakarta_service log. A common problem is that one has arapi70.jar or arutil70.jar getting loaded in two places because they in a folders called located in the system path. I kept having a problem because we have KM Experts and this loaded those files in another folder and modified the system path. To fix it: I had to remove the arapi70 and arutil70 from all the different folders that they were in Put them in the Tomcat-5.5.17\common\lib folder Then modify the path environment variable to include the tomcat common\lib folder. We are working on an upgrade to 7.1. I had to go through this all over again with the upgrade. I hope this helps Jesus Ortega Application Senior Specialist IT Remedy Support -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of BeXpress Sent: Wednesday, February 04, 2009 9:24 AM To: [email protected] Subject: Re: CI Viewer issues "All of my settings in the Mid-tier are correct. Thanks" rey4u wrote: > > Once you login to mid tier,check the following things: > > 1.server name should be correct > 2.Servers should be mapped correctly.. > 3.Problems with the 2 drop down fields for selecting server names,select > the > correct server on the both drop down > 4.once you done,flush the cache and try accessing ci viewer... > > > BeXpress wrote: >> >> All, >> I have an issue with the CI Viewer not working. When I click on the “CI >> Relationship Viewer” button it appears that it's going to open but then I >> get an error about “The page cannot be displayed” which is your basic >> internet error about checking all of your internet settings. This will >> also immediately kill the Tomcat service on the server. I am able to >> login to Mid-Tier with no problems I see all of the Flashboards with no >> problems, it's got me stumped. I have tried reinstalling the CI Viewer, >> that didn't help. >> I'm not sure if this is related to another issue I have with the dataset >> name being: >> OS-F5357CF4C6AF4DD98B32A8B203C45ABA instead of BMC.ASSET. I know that >> this is the core dataset id of BMC.ASSET, I did have to change the CMDB >> console flashboard variable to the core id instead of BMC.ASSET to get it >> to work again. Any help would be appreciated, my company decided not to >> renew our maintenance contract so I have no technical support or patches >> to try. >> Thanks for your help and let me know if I need to provide any other >> information. >> AR Server 7.0.01 >> Windows2003 >> SQL >> Atrium 2.0.0 patch 1 >> Incident Management 7.0.03 patch 006 >> Mid-Tier 7.0.1 >> Apache Tomcat/5.5.17 >> Java 1.6.0 >> >> Thanks again, >> Brian Skalla >> [email protected] >> > > -- > View this message in context: > http://n2.nabble.com/CI-Viewer-issues-tp2259605p2260482.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/CI-Viewer-issues-tp21795823p21832631.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
