I assisted a client with transferring his custom application into ARS 7.1. This worked. The amount of changes needed to do this with the 5.6 application would not be limited to form names, the client would need to review all workflow to re-connect to the new form. I did help a client bring over only the 5.6 forms and?no workflow to 7.0 ITSM 7.0 and we only had to change the HPD:Helpdesk form name
-----Original Message----- From: KMurray <[email protected]> To: [email protected] Sent: Tue, 3 Feb 2009 4:27 pm Subject: ITSM 5.6/ITSM 7.x Co-existence Hi All, I have a customer who is querying whether one can co-exist the ITSM 5.6 HelpDesk/Service Level Agreement applicatons and the ITSM 7.x Suite on the same AR Server instance (7.x+). I have said it's not supported, as it's only from ITSM version 7.x that BMC have allowed different versions of the ITSM suite to work together on the same server instance (e.g. ServiceDesk 7.0.x alongside Change Mgmt 7.5). Has anyone ever tried to run with the aforementioned ITSM 5.6 applications alongside ITSM 7.x apps in the same 7.x server instance environment? Furthermore, the customer is considering, migrating his ITSM 5.6 apps to the ITSM 7.x/AR 7.x environment, but re-naming the form names (as there would be clashes no doubt) along with the related objects (through the likes of notepad) to try and get the apps to co-exist. I know ITSM 5.6 is supported on AR 7.5, but not alongside ITSM 7.x even with the forms and objects renamed from the default ITSM object name. Do you think this has any chance of working? My feeling is that it would come a cropper somewhere along the line, so many variables e.g. some core forms such as User/Group have special fields that the ITSM app depends on and no doubt these have been tweaked between the versions, in addition how would licenses be impacted, shr:application properties?, perhaps it breaches the BMC agreement etc... I know this is a highly unusual query but any feedback welcome, as I'd like to cite some examples to try and direct the customer down the best route (which is more than likely consolidate all parties onto the ITSM 7.x apps). Thanks In Advance, Kevin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
