We do this as a customization. Added Start Pending, Stop Pending and Total Pending time to HPD:Help Desk and the appropriate active links to caluclate these values.
Jon Gee <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/04/2009 08:18 AM Please respond to [email protected] To [email protected] cc Subject Re: Pending Times ** I would also like to know the answer to this. --- On Tue, 2/3/09, Shafqat Ayaz <[email protected]> wrote: From: Shafqat Ayaz <[email protected]> Subject: Pending Times To: [email protected] Date: Tuesday, February 3, 2009, 5:28 PM ** Hi All this question has probably been asked before, I have checked the archives and did not find anything, so here goes. Is there any place in Incident Management where it stores the total time while the Incident was in a Pending Status? ITSM 7.01 Many thanks for your help Shafqat Ayaz __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
